Refunds & Returns
Should you change your mind about your purchase, we have a 48 hour cooling off period in which you can cancel your order. We will need written or verbal communication from the customer (you) within this time period in order to cancel using the general enquire page via our website.
Each bed is considered a specialist, made to order item, and therefore is a non-returnable item. Once ordered it will be added to our production line ready to be manufactured. Once the 48 hour cooling off period has been exceeded you will not be able to cancel your order or return your bed.
In extraordinary circumstances, If you are not happy with your purchase and wish to return your bed once delivered it may be possible at managers discretion to exchange the bed to the value, however, this will incur a £150 handling fee to cover delivery and installation charges, we reserve the right to withdraw this offer, it is at the manager’s discretion.
Mattresses are delivered in a sealed hygiene bag, once the seal is broken you are no longer able to return or exchange your mattress.
In the event that a fault is discovered on your mattress, this would then come under the manufacturer’s warranty, which commences the date you sign for your delivery. Snugworld Beds take no liability for headboards fitting through doors and upstairs, please double check the measurements that are on each product page and if needs be speak to a customer service agent with regards to splitting the headboard which is also an option. Size issues relating to this are strictly non refundable. Please note costs may differ for splitting of headboards.